Ans: To place an order, please let us know your requirement by email or fill in the inquiry from in the website and we shall send across a small questionnaire to understand your requirement thoroughly and then we will confirm your order with details of your requirements, price and expected delivery date and other relevant commercial terms and conditions.
Please note:order would be confirmed only on the receipt of purchase order in the letterhead of client/importer’s company duly signed and sealed by a competent authority from client’s company/organization or our proforma invoice duly signed, sealed and accepted by an authorized person from client’s company/organization.
Ans: We can supply any order quantity as per customer’s request be it FCL, LCL or combination of various size/colour/patterns, for bulk orders we prefer part shipment.
Ans: The material is packed in wooden boxes/pallets generally made up of wood each taking about 30-35 Sq. meter of material of 7-15 mm thickness. A 20 ft long container takes about 20 boxes of size 38″ x 38″ x 25″, if client has any special packaging requirement it should be confirmed upfront.
Ans: The quantity shipped per container depends on
(a) The allowed weight at the destination port
(b) The size &thickness of the stone
Generally (with a variation of +/- 10%) the quantity of material that can be shipped in a 20 ft container would be the following (20 tons).
|7 – 15 mm||975 m2 / container|
|10 – 20 mm||775 m2 / container|
|15 – 25 mm||575 m2 / container|
|25 – 35 mm||390 m2 / container|
|35 – 45 mm||290 m2 / container|
|45 – 55 mm||230 m2 / container|
We always follow the international standards of packaging as per the norms of the importing country
Ans: The usual time required for processing and delivery to port is 4 weeks after receipt of a confirmed order and L/C. Shipping time is actual as per vessel planning. However, for orders of specific sizes it is requested to confirm the delivery timeline requirement upfront and we shall try to comply as per your request. Usually the items are shipped through a Container Liner on Freight Collect basis. If you enjoy a preferential rate on any liner, please let us know. We will gladly use which so ever you prefer. We always suggest the customer take a transit insurance cover for the merchandise.
Ans: We accept payment via Telegraphic transfer or Irrevocable confirmed L/C at sight favouring first class bank. The L.C. is to be drawn in the name of ASN Overseas (OPC) Pvt Ltd.
In the case of custom/user made products/special requirements – An advance payment of 50% of the Performa Invoice value is to be executedthrough the Telegraphic transfer before shipment.
Ans: We wish to build long term relationship with our customers and adhere to only supplying quality products. All our shipments are guaranteed for the agreed Quality and Delivery time. A step further we offer on demand third part inspection certification from reputed bodies like SGS , BV , DNV, TUV etc on chargeable basis
Ans: All products dispatched are fully finished and packed for shipment. Merchandise is inspected and carefully packed before leaving warehouses. We cannot accept responsibility for the damage or loss in transit. The claims for merchandise delivered broken or damaged or undelivered must be reported directly to the Carrier. If the supply is on Ex works basis.
However, if the delivery is on FOB or CIF basis, we can help the customer in settling the claims with the insurer company to the best of their satisfaction.
Ans: All the orders once confirmed are final and binding. No variation in the order will be accepted unless the same has been agreed to in writing by us. Natural Stone varies in pattern and colour from quarry to quarry, pit to pit, and even block to block. This variation adds to its uniqueness and beauty.
Ans: We have enough experience and understand the tastes of the different international markets very well. Our experienced staff inspects each shipment personally. We adhere to all quality parameters agreed upon before placing the order.Also, we are open to independent third-party inspections from any outside agencies as per customer’s requirements.
Ans: Generally we send small samples (3″x3″) to serious customers for the evaluation. Bigger samples could be sent against specific requirements and on freight collect (on pay) basis. Nevertheless, once we receive your valued order the cost of samples is reduced form the invoice. Kindly do let us know about your company detail to for further business relationships.
Ans: yes, we are keen to appoint Sales Agents and Distributors throughout the world and welcome all serious inquiries. We would appreciate you sending us the following information to enable us decide on Agency / Distributorship.
- Your profile with history detailing number of years you in the stone trade.
- Present products handling, products of interest and their estimated sales.
- Territory / Area of marketing operation.
- Payment terms sought & security of payments.
- Showroom / Factory details, annual turnover, management, staff etc.
- Quality parameters & other support required from us.
- Exclusivity or any other such requirement.
- Small detail on market capacity and competition.